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Mediation Services

There are times when two parties are unable to reach agreement. This can occur in the work place, in relation to a commercial matter or in a family. The emotional and financial outcomes of such disputes can have a significant and far reaching impact on both the people and the organisations involved.

This is where skilled and sensitive mediation can make a significant difference to the outcome.

The Australian National Mediator Approval Standards defines mediation as:

“a process in which the participants, with the support of a mediator, identify issues, develop options, consider alternatives and make decisions about future actions and outcomes. The mediator acts as a third party to support participants to reach their own decision.”

The benefits of mediation over and above the settling of the original dispute are that it:

  • can uncover and resolve longstanding problems pre-dating the current issue
  • enables individuals to begin relating to each other more effectively and learn new ways of resolving future disputes
  • ‘unblocks’ energy in an organisation which was previously being channelled into defending a position ntifies measures needed to remove obstacles to success.

Mediation through Transforming Partnerships 

We have an in-depth understanding of government and not for profit organisations as well as the construction industry and health sector. This ensures that when we work with our regular client groups our mediation services take account of the particular culture, challenges and expectations surrounding a dispute. Whilst a mediator is always independent of your organisation and will be scrupulously fair in relation to the two parties; understanding the context of a dispute is always helpful.  

Mediator qualities

At a personal, intrinsic level good mediators are:

  • highly effective listeners (at what is and what isn’t said)
  • sensitive to body language, mood, tone of voice
  • skilled at asking the right questions at the right time
  • patient and resilient
  • positive
  • trustworthy
  • able to maintain a sense of humour and perspective
  • neither naive nor cynical
  • calm
  • genuinely keen for both parties to walk away happy

"Louise Silburn is a member of LEADR – the association of dispute resolvers and the main accrediting body for mediators in Australia. Her executive coaching, consulting and group facilitation background add to her capacity to be a confident and effective mediator."."

An effective mediator is able to:

  • work with a range of parties whether they be unrepresented or represented by legal counsel
  • make sure both parties understand the cost (time, money and other) of not settling.
  • re-focus us on what is important
  • enhance communication between and with the parties and their legal counsel
  • understand the bigger picture in the workplace/business in /about which the dispute occurred
  • tease out any unspoken back- story between the parties and any goals additional to the outcome
  • understand the applicable background or laws; have read all the papers
  • keep control of the process
  • to deal with difficult personalities and strong emotions
  • maintain confidentiality
  • to facilitate the discussion and feed back what he/she is hearing from both parties