Transforming Partnerships - Building relationships that mean business
Case Studies

Communicating for performance

A very popular three hour session was rolled out across the Alliance for all managers and supervisory staff. It covered how to:

  • encourage a team to be more accountable
  • discuss performance
  • motivate a team
  • influence behaviours on-site

It taught managers and supervisors:

  • how to better hear key messages
  • how to be more confident when holding difficult conversations
  • how to lead a team

Sydney Water, Water Delivery Alliance

Health check, organisation development, team coaching

The award-winning team making up the $650 million Alliance were McConnell Dowell, Bovis Lend Lease, Kellogg Brown and Root, Worley Parsons, Environmental Resource Management and Sydney Water. These partners were responsible for the design, procurement and construction of the pipeline and pump station which links Sydney's new desalination plant to the existing water grid.

As an associate of PCI Alliance Services, Louise undertook a health check, recommended an approach to change and supported the management team and wider project in developing their capacity to perform as a trusting, high performance team. This was achieved through one-to-one coaching, team coaching, training and consulting over 18 months. Louise’s work with the alliance was credited with having a significant bearing on its success.

One of the approaches we used to help the Alliance align across the six partners and numerous site and central teams was administration of the Hermann Brain Dominance Instrument. With this, team members were able to see their dominant team thinking pattern as well as their individual thinking preferences.

Knowing each other's profiles helped team members adapt to each other's communication preferences. It was particularly important on this project (dominated by engineers) as it demonstrated how logical/practical thinking can drown out more strategic and feeling-based contributions.

"I had the pleasure of working with Louise on WDA. Louise played a pivotal role in facilitating the development of the Alliance and the various personalities involved, to form a very effective and high performance team. Given that this was a fast-track, high-value Alliance, it would have been a challenge for any service provider to have helped guide and develop a high-performing team, while working under considerable pressure and in such a short time. Louise did so with considerable grace, professionalism and humour!"
Brendan Rogan, Alliance Management Team.

"Working on infrastructure projects has been incredibly rewarding for a 'people developer' because I can see tangible results of immense value to the community. Over the last few years I have developed a significant understanding of the
role of the engineer and project management /
construction professional and the type of work
they undertake. I am always delighted to be invited
to support such projects." Louise Silburn

water alliance